SCR-160012 JS error compile delivery marks recipient unreachable
Last update: November 21, 2023
In 9032 of Adobe Campaign, when a delivery attempts to compile and send to some recipients, a SCR-160012
JS error occurs and marks the recipients as unreachable. As of now, there is no workaround for this issue.
Description
Environment
Adobe Campaign Classic
Issue/Symptoms
In 9032 of Campaign, when a delivery attempts to compile and send to some recipients, and if HTML content errors like the one below are hit:
SCR-160012 JavaScript: error while evaluating script content htmlContent
then the recipient is flagged as unreachable and quarantined.
Resolution
Workaround
Currently there isn’t a way around this issue, other than the workaround to pull the recipients out of quarantine and attempt to resend a delivery.
NEO-23161 has been opened and being investigated by Adobe R&D for a permanent fix in a future release.
3d58f420-19b5-47a0-a122-5c9dab55ec7f