Neolane process down Message Center, how to re-create MCSync workflow

Description description


Adobe Campaign

Adobe Campaign Classic


When some of the neolane processes to be down, like:

  • Quarantine import(quarantineSynch)
  • Event import(eventSynch)
  • Cost calculation (budgetMgt)

Resolution resolution


The 6 workflows that were used to sync data from Message Center Execution instance to Control Instance in older builds have been deprecated in newer builds.

These workflows are:

  1. Synchronization start (synchLaunch)
  2. Event import (eventSynch)
  3. Import of delivery message qualifications (broadLogMsgSynch)
  4. Import of event delivery logs (broadLogSynch)
  5. Import of tracked URLs (trackingUrlSynch)
  6. Import of event tracking logs (trackingLogSynch)
  7. Quarantine import (quarantineSynch)

In the newer build, new archive workflows need to be created for syncing the data.

Follow these steps to do this:

  1. Go to your Execution Instance External Account and click on the " Create the archiving workflow" button.

    It will create a new workflow of the form “MCSync_external account internal name”.

  2. Stop the old deprecated workflows, and start using the new workflow.