Not able to create emails on Adobe Campaign Standard Instance

Last update: Tue Jun 18 2024 00:00:00 GMT+0000 (Coordinated Universal Time)

Learn how to fix the Adobe Campaign Classic issue where users are getting the following error when creating an email using the home widget or through a workflow.

Description description

Environment

Campaign Classic

Issue/Symptoms

Some users are getting the following error when creating an email using the home widget or by clicking create in Marketing Activities or through a workflow.

Error: Uncaught TypeError: Cannot read property ‘metamodel’ of null
Pile d’exécution : TypeError: Cannot read property ‘metamodel’ of null at Object.onSuccess

Steps to reproduce

Log in to the instance.
Go to Home Page. Click on Create an Email > the error will appear.
Go to the Marketing Activities. Click on Create. Select Email Delivery > the error will appear.
Create a workflow. Add a Delivery activity. Open the activity > the error will appear.

Resolution resolution

Clear the cache.
Cause
The issue seems to be caused by a cache issue in the browser. When the users logged in to the instance using the incognito mode of another browser, they do not face this issue.

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