Killing process using shell activity command if stopping it in console doesn’t work
You are unable to stop a workflow using the console or unconditional stop. Learn how to stop the workflow for on-premises and on-cloud instances.
Description description
Environment
- Campaign Classic
- Campaign
- Campaign Classic v7
Issue/Symptoms
You want to stop a workflow because it is transferring the files to the server. But the process can’t stop even though it is stopped from Campaign Client Console.
Note: Unconditional stop has also been tried but doesn’t work.
Resolution resolution
To stop the workflow on On-premises instances, follow these steps:
- Instance restart would kill all the processes.
- If the instance can’t be restarted owing to the critical data loss, then check the
runwf
server using theps -edf |grep runwf
command and check any process running.
Then confirm the process PID and kill it.
For On-cloud instances:
Contact Adobe Support as you will not have access to the back end of the application.
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