Unable to delete folder- template reference

Description description


Campaign Classic


Unable to delete a particular folder

There is a one-step process to delete a folder from the navigation hierarchy in the usual scenario:

Right-click on the folder and Delete

Resolution resolution

Troubleshooting steps:

This usually happens when the folder is being referenced in another location, possibly a template.

In such cases, go to the template folder and check the source code of the template.

In below example, the source code of the template contains the folder name which means it is being referenced in this template and since the template is still present, it is preventing the deletion of this folder to avoid any further issue.

Folder Name: TAF

Source code of template where this is being referenced:

Hence, you need to review the templates and look for references and then make the required amendments.