Error on workflow instance ‘Recovery of web events’

Last update: Tue Jun 18 2024 00:00:00 GMT+0000 (Coordinated Universal Time)

Learn how to solve the webAnalyticsGetWebEvents workflow issue where segment IDs get corrupted and are not synchronized correctly between two products.

Description description

Environment

Campaign Classic

Issue/Symptoms

The webAnalyticsGetWebEvents workflow is failing with the error: you do not have access to view this request.

Resolution resolution

Due to recent changes to the environment, segment IDs are corrupted and are not synchronized correctly between two products.

There are two solutions to this problem:

Solution One:

Locate all corrupted segment IDs (Analytics Support can help here), and put 0(zero) in their requestId=“” inside NmsWebSegments_LastStates. Save it.

Rerun workflow again. You will get calculation incomplete warnings however this is normal and should resolve once the calculation on the data warehouse side completes.

Solution Two:

Reset NmsWebSegments_LastStates. It will set the option NmsWebSegments_LastStates value blank. Rerun workflow to pull all segments again with new IDs.

Note: The recommended approach is to use the first option.

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