Error on workflow instance ‘Recovery of web events’
Learn how to solve the webAnalyticsGetWebEvents workflow issue where segment IDs get corrupted and are not synchronized correctly between two products.
Description description
Environment
Campaign Classic
Issue/Symptoms
The webAnalyticsGetWebEvents
workflow is failing with the error: you do not have access to view this request
.
Resolution resolution
Due to recent changes to the environment, segment IDs are corrupted and are not synchronized correctly between two products.
There are two solutions to this problem:
Solution One:
-
Locate all corrupted segment IDs (Analytics Support can help here), and put
0(zero)
in their requestId=“” insideNmsWebSegments_LastStates
. Save it.Rerun workflow again. You will get calculation incomplete warnings however this is normal and should resolve once the calculation on the data warehouse side completes.
Solution Two:
- Reset
NmsWebSegments_LastStates
. It will set the optionNmsWebSegments_LastStates
value blank. Rerun workflow to pull all segments again with new IDs.
Note: The recommended approach is to use the first option.