Connection refused error when connecting with mid-sourcing server

This article addresses the  Connection refused  error occurring when connecting with a mid-sourcing server using Adobe Campaign Classic (ACC). The resolution is to add proxy settings for the affected IP address.

Description description

Environment

Adobe Campaign Classic (ACC)

Issue

Connection refused error when connecting with mid-sourcing server.

Example error:

Communication error with server: please make sure it is configured correctly.  HTTP code 500 'XSV-350014 The '217.148.73.152' IP address via which you are accessing the server is not accepted. Connection refused.'

Resolution resolution

Proxy setting needs to be added with the IP in order to resolve the issue.

Cause

As part of security implementation, some jobs have been set up recently. One of which is a Cron job which removes stale IPs.

Cron job identifies those IPs which don’t have proxy settings. Unfortunately, this IP didn’t have this setting and that’s why this issue occurred.