Campaign Standard - Unable to delete the Workflow after encountering error

Last update: March 6, 2024

Learn how to navigate issues when modifying or re-saving the workflow falls short.

Description

Environment

Campaign Standard

Issue/Symptoms

Unable to delete a Workflow after encountering error.
Modifying and re-saving the Workflow does not resolve the issue
Attempting to delete the Workflow results in the following errors:

Error:

ST-360011 An error has occurred - please contact your administrator.

RST-360011 An error has occurred - please contact your administrator.

XTK-170017 The expression definition exceeds the number of authorized recursions.

XTK-170017 The expression definition exceeds the number of authorized recursions.

XTK-170037 'like' is a binary operator. At least one operand is missing.

XTK-170036 Unable to parse expression '(@id IN (23867212 , 23912681 , 22426751 , 22426754 , 22426762 , 22426761 , 23632222 , 23731904 , 23832292 , 23632221 , 24070631 , 24070634 , 23543381 , 23543384 , 23543391 , 22427122)) AND ((((((((((((((((((((((((((((((((( like + ) AND ( like + )) AND (( like + ) AND ( like + ))) AND (([ workflow/geoUnit/@fullName]  like '/all/' + '%') AND ([ workflow/orgUnit/@fullName]  like '/all/' + '%'))) AND (([ workflow/geoUnit/@fullName]  like '/all/' + '%') AND ([ workflow/orgUnit/@fullName]  like '/all/' + '%'))) AND (([ workflow/geoUnit/@fullName]  like '/all/' + '%') AND ([ workflow/orgUnit/@fullName]  like '/all/' + '%'))) AND (([ workflow/geoUnit/@fullName]  like '/all/' + '%') AND ([ workflow/orgUnit/@fullName]  like '/all/' + '%'))) AND (([ workflow/geoUnit/@fullName]  like '/all/' + '%') AND ([ workflow/orgUnit/@fullName]  like '/all/' + '%'))) AND (([ workflow/geoUnit/@fullName]  like '/all/' + '%') AND ([ workflow/orgUnit/@fullName]  like '/all/' + '%'))))'.

Resolution

Steps to Resolve

Purge Workflow history - https://experienceleague.adobe.com/docs/campaign-standard/using/managing-processes-and-data/executing-a-workflow/monitoring-workflow-execution.html?lang=en

Cause

Failure to delete the workflow is due to the application attempting to write logs to the workflow. This process can get stuck and to fix the issue, the workflow logs need to be purged. This stops the backend job and allows the workflow to be deleted.