Offer level targeting not working for Automated Personalization activities

Description description

Issue/Symptoms

Users are shown the default offer in an Automated Personalization activity instead of the expected offer specified in the test.

Resolution resolution

This could be a delivery issue where the selectors for the offers setup in the activity do not match that on the page during content delivery. If this is the case, is suggested that

Root Cause

This could be a delivery issue where the selectors for the offers setup in the activity do not match that on the page during content delivery.

Steps to Resolve/Workaround

Because all the < div> tags have unique classes, the activity should be created by turning ON “class” site preferences while keeping “id” preference OFF.

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