Renditions/thumbnails not generated for video files with special character in name in AEM

Last update: Wed Mar 06 2024 00:00:00 GMT+0000 (Coordinated Universal Time)

When uploading video files in Adobe Experience Manager (AEM), rename the file without using special characters to ensure proper generation of thumbnails and renditions. Follow the instructions provided in this article.

Description description

Environment

Adobe Experience Manager 6.x

Issue/Symptoms

When uploading video files, the thumbnails and renditions are not generated properly.

Reviewing the error log, one would see something similar below:

10.11.2016 21:16:16.870 *ERROR* [ JobHandler: /etc/workflow/instances/server0/2016-12-15_1/update_asset_509:/content/dam/myassets/Workplace&UpdateVideo_08202014.mp4/jcr:content/renditions/original] com.day.cq.dam.s7dam.common.process.VideoProxyServiceProcess execute: error processing video [ /content/dam/myassets/Workplace&UpdateVideo_08202014.mp4] : encoding Processing status returned failed with [ Error due to Invalid encode request. ]

Resolution resolution

Workaround

The current workaround is to rename the file without using special characters.
Cause
The thumbnails and renditions are not generated properly because of the special characters (e.g. ‘&’) in the filename.

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