Audience Agent

AVAILABILITY
The Audience Agent is available for all customers who have access to AI Assistant. However, you will need the following permissions in order to fully use the Audience Agent features.
View Segments: This permission lets you use the Audience Agent to view insights into the audiences directly in AI Assistant.
Manage Segments: To permission lets you use the Audience Agent to create new audiences directly in AI Assistant.

The Audience Agent lets you view insights about audiences, including detecting significant audience size changes, detecting duplicate audiences, exploring your audience inventory, and retrieving your audiences’ size.

Supported use cases

The Audience Agent within AI Assistant supports the following use cases:

  • Find your audience size and detect significant changes in audience size

    • This lets you find audiences that have suddenly grown or shrunk, letting you better analyze potential market changes
  • Detect duplicate audiences

    • This lets you reduce redundancies with your created audiences
  • Find audiences based on full or partial attributes named

    • This lets you more easily navigate through your audience inventory
  • Discover XDM fields you can use to define an audience

    • This skill lets you more easily identify the right fields to use in your audience based on context and relevance

The Audience Agent does not currently support the following features:

  • Knowledge-based audience creation

    • Knowledge-based audience creation is creating an audience based on the given attributes and events
    • Additionally, you can estimate the potential size of the audience prior to audience creation. This lets you quickly iterate on the most effective audience before it’s ready to activate
    • Support for this feature is coming soon
  • Goal-based audience exploration

    • Goal-based audience exploration lets you discover relevant datasets and profiles aligned to a business goal by applying machine learning models such as propensity to buy or convert.

Additionally, when using Audience Agent, you should keep the following constraints in mind:

  • Audience Agent needs at least 24 hours to process your data

    • For example, you cannot have a query that looks for data within the last 24 hours. You’ll need to look within the last 48 hours, at a minimum.
  • Audience Agent only supports people based audiences that are evaluated using batch segmentation

Sample prompts

The following examples demonstrate sample prompts and responses for the Audience Agent.

Conversation audience exploration

Show me fields for affluent buyers.

Response
The AI Assistant shows a table displaying fields that are relevant to affluent buyers.

Which audiences have not been activated or used in any campaign in the last 30 days?

Response
The AI Assistant shows a table that displays audiences that haven't been activated or used in campaigns in the last 30 days.

List all the audiences that have been mapped to new destinations in the last 3 months.

Response
The AI Assistant lists the one audience that has been mapped to a new destination in the last 3 months.

Detect duplicate audiences

Do I have any audiences with identical or similar descriptions?

Response
The AI Assistant displays a table that contains the segment definition and the names of the audiences with the same segment definitions.

Identify audiences that have the same rules but have different names.

Response
The AI Assistant displays a table that contains the names of audiences that share the same audience rules.

Show me all the audiences that have the same rules but different activation destinations.

Response
The AI Assistant shows that there are no duplicate segment definitions to different destinations.

Retrieve audience size

What is the current size of my audience “Gold-star Members in California_f153e1”?

Response
The AI Assistant states the current size of the audience that was asked about.

What is my biggest audience?

Response
The AI Assistant gives information about the audience with the most profiles, including name and audience ID.

Detect significant changes in audience size

Which audiences have increased in size by more than 20% in the last week?

Response
The AI Assistant displays a table that lists the names of all the audiences that match the query. It also shows the percentage increase, the current audience size, as well as the former audience size.

Which audiences have decreased in size by more than 10% in the last month?

Response
The AI Assistant displays a table that lists the names of all the audiences that match the query. It also shows the current audience size, the former audience size, as well as the date of the old audience size.

What is my fastest growing audience?

Response
The AI Assistant states the name of the fastest growing audience, as well as the current size and the percentage of growth.

Next steps

After reading this guide, you should have a better understanding of Audience Agent and what features it supports. For more information on agents in Adobe Experience Platform, read the Agent Orchestrator overview.

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