AI Assistant in AEM
Explore the capabilities of the AI Assistant in AEM, including configuration and a live demo, to understand how it can streamline authoring and administration tasks.
Key Discussion Points
- Scope of the AI Assistant, what it can and cannot do
- Configuring the AI Assistant
- Demo of the AI Assistant
Unlocking AEM AI Assistant
Discover how the AEM AI Assistant streamlines product knowledge and support within Adobe Experience Manager (AEM):
- Conversational Companion Embedded directly in AEM, the AI Assistant provides instant answers to product and support queries.
- Dual Agents Includes a product knowledge agent for feature information and a support agent for ticket management.
- Supported Solutions Covers Experience Cloud Delivery Services, AEM Sites, Assets, Forms, Dynamic Media, and Cloud Manager.
- Efficiency Gains Reduces time to value and support load by enabling in-context help and ticket creation.
- Simple Setup Enabled via the Adobe Admin Console with clear user group and permission management.
Understanding these capabilities empowers teams to leverage AEM AI Assistant for faster problem-solving and improved productivity.
Best Practices and Limitations
- Clear Prompts Provide specific, well-defined questions for the most accurate responses.
- Refine Interactions Adjust prompts to drill down or clarify as needed; review sources provided for confidence.
- Scope Awareness The assistant answers only within supported products and knowledge bases; it cannot access custom org data or unsupported products (e.g., Photoshop plugins).
- No Content Generation Currently, the assistant does not generate or author content—focus is on knowledge and support.
Future Enhancements: Additional features and broader capabilities are under consideration, with updates expected as the product evolves.
At a glance
Product: Experience Manager
Series: Adobe Customer Success Webinars
Role: Developer,User