Notifications Agent
The Notifications Agent adds a conversational AI layer within AI Assistant that you can use to summarize, interpret, and act on your notifications using natural language, thereby turning a passive feed into an active assistant. Instead of scanning a long list, you can go from “I have 47 notifications” to “2 need my approval by Friday, 3 datasets have conflicts, the rest is FYI” in a single exchange.
What Notifications Agent can do
Notifications Agent supports the following capabilities:
Capabilities
Description
Notification summaries and insights
Get concise overviews of your notifications, clearly distinguish between those that require action and those that are just informational, and understand both the purpose of a notification and the reason you received it.
Operational actions
Take action on notifications directly through conversation—mark them as read, snooze them, or set reminders for individual or grouped notifications.
Preferences and settings
Enable or disable notification channels (email, Slack, in-app) per solution and category, without navigating Settings.
Navigation and deep linking
Jump from a notification directly to the relevant product area via deep links.
Collaboration and sharing
Share notifications or send announcements to recipients within the same organization.
Access Notifications Agent
You can access Notifications Agent in the following ways:
- From AI Assistant: Open AI Assistant and enter any notification-related prompt.
- From the prompt library: Select a suggested prompt that fits your requirement.
Sample prompts
Read the following sections for examples of prompts you can use with Notifications Agent.
Summaries and insights
- “Summarize my recent notifications.”
- “Which of my notifications need my action versus what’s just FYI?”
Actions
- “Mark all non-actionable notifications as read.”
- “Remind me about the {NOTIFICATION_OF_INTEREST} notification in an hour.”
Preferences
- “Enable Slack notifications for Journey Optimizer.”
- “Switch my daily digest to weekly.”
Collaboration
- “Share this notification with {EMAIL_ADDRESS_OF_USER_IN_YOUR_ORG}.”
Best practices
Keep the following tips in mind when using Notifications Agent:
- Be specific — Clearly name the app, notification, notification category, channel so that the agent can act on the intended target.
- Chain prompts — You can ask for a summary, follow up by focusing on a specific notification, and then take an action, all within a single conversation.
- Answer clarifying questions — When the agent asks for confirmation about the app, channel, or notification, be sure to respond so that changes are applied correctly.
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