Voids
Payment Services supports Commerce’s existing functionality for voiding transactions. A void releases funds in a credit or debit card account that are being held by an authorization for the purchase amount. Transactions can only be voided if payment has not yet been captured.
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If your store is configured to authorize only (not capture) funds at the point of sale, a purchase from your store results in an order with a
Processingstatus in the Commerce Admin. -
You can also cancel an order that is not invoiced. Any uncaptured authorizations are also voided as part of that cancellation process.
To learn more about the basic steps an order goes through, see the Order Workflow topic in the core user guide.
To learn about the void functionality and how to void an order transaction, see Processing an Order in the core user guide.