Adobe Commerce as a Cloud Service with Managed Operations
Launch faster and run with confidence.
Adobe Commerce as a Cloud Service is a fully managed, versionless SaaS platform. Adobe hosts, scales, secures, and updates the core application and infrastructure, so your team can focus on building great shopping experiences.
Adobe Commerce as a Cloud Service with Managed Operations is a premium offering that pairs the platform with a dedicated Adobe Managed Services team and a named Customer Success Engineer (CSE). Together, they monitor, guide, and optimize your complete commerce solution, including your App Builder applications, integrations, and Commerce Storefront powered by Edge Delivery Services, from onboarding through launch and ongoing operations.
Benefits
Managed Operations helps you move faster, avoid disruption, and get more value from your investment in Adobe Commerce.
Accelerate agility
Innovate faster with expert guidance, proactive monitoring, and hands-on enablement of Adobe tools such as App Builder and API Mesh.
Minimize disruptions
Resolve issues before they affect shoppers with 24/7 monitoring, automated alerts, and proactive engagement from your CSE.
Comprehensive security
Proactive threat detection, security guidance for your customizations, and rapid incident response help you stay secure and compliant.
Maximize ROI
A proactive partnership and strategic guidance to help you improve efficiency, reduce operating costs, and focus on your core business.
Future-proof your commerce solution
Adobe Commerce as a Cloud Service is always current. Managed Operations helps make sure your customizations are too, so you get fast access to new capabilities without added risk.
- Commerce best practices
- Extensibility guidance
- Security expertise
- Update readiness
Comparison of offerings
The following table summarizes what is included with each offering.
Review the following table for a more detailed comparison:
Customer Success Engineer
Your named CSE is your single point of contact at Adobe and an expert in the full Adobe Commerce as a Cloud Service toolset, including App Builder, API Mesh, and Commerce Storefront powered by Edge Delivery Services. Your CSE works with you and your implementation partners to:
- Guide and support you through the onboarding process
- Manage provisioning and platform setup
- Advise on architectural principles for integrations and customizations, including App Builder applications and Commerce Storefront powered by Edge Delivery Services
- Support the Adobe Commerce as a Cloud Service update process
- Provide event support through planning, execution, and monitoring
- Coordinate your go-live with milestone checklists and a dedicated go-live war room
- Create and maintain a runbook specific to your setup
- Run regular health and optimization assessments, and present recommendations
How Managed Operations supports your lifecycle
Proactive monitoring and incident response
The Managed Services team monitors your complete solution around the clock (not just the platform), so issues can be addressed before they affect your shoppers:
- Performance monitoring—Continuous tracking of page load times, response times, and availability.
- Traffic monitoring—Analysis of traffic patterns to detect spikes or unusual behavior that may indicate issues, threats, or capacity needs.
- Automated alerting—Alerts for performance degradation, downtime, or security events, with proactive outreach from your CSE.
- Enhanced response—Faster time to first response and resolution, with regular updates during priority incidents and a root cause analysis for qualifying incidents.
Security
Adobe Commerce as a Cloud Service secures the platform, infrastructure, and core application. With Managed Operations, you also get:
- Proactive security guidance—Expert guidance to keep your out-of-process customizations secure and compliant.
- Web Application Firewall (WAF) tuning and reporting—Rules tuned to your traffic beyond the standard global ruleset, with regular reports on what was blocked.
- Advanced rate limiting—Additional protection against volumetric attacks.
- Security audits and risk assessments—Regular reviews of vulnerabilities with a plan to mitigate them.
- Incident response—Immediate action plans for security incidents to minimize impact and downtime.
Measuring success
Your CSE works with you to identify the goals that matter most to your business and reviews progress with you regularly.
Getting started
Ready to launch faster and operate with confidence? Contact your Adobe account manager to learn how Managed Operations can support your business goals and to find the right fit for your Adobe Commerce as a Cloud Service project.