DocumentationCommerceTools

ACP2E-3964: Configurable child products with video not listed via REST API

Last update: July 14, 2026

CREATED FOR:

  • Experienced
  • Admin
  • Developer

The ACP2E-3964 patch fixes the issue where child products of configurable products with a video in the Media Gallery aren’t listed via the REST API. This patch is available when the Quality Patches Tool (QPT) 1.1.69 is installed. The patch ID is ACP2E-3964. Please note that this issue is scheduled to be fixed in Adobe Commerce 2.4.9.

Affected products and versions

The patch is created for Adobe Commerce version:

  • Adobe Commerce (all deployment methods) 2.4.7-p3

Compatible with Adobe Commerce versions:

  • Adobe Commerce (all deployment methods) 2.4.7 - 2.4.7-p6
NOTE
The patch might become applicable to other versions with new Quality Patches Tool releases. To check if the patch is compatible with your Adobe Commerce version, update the magento/quality-patches package to the latest version and check the compatibility on the Quality Patches Tool: Search for patches page. Use the patch ID as a search keyword to locate the patch.

Issue

Child products of configurable products with a video in the Media Gallery can’t be listed via REST API, resulting in an error response.

Steps to reproduce:

  1. Create a new configurable product and add a single child product.
  2. Edit the child product and add a video under Images and Videos (for example, https://vimeo.com/1084537).
  3. Save the child product.
  4. Send a GET request to the REST API endpoint: rest/v1/configurable-products/%sku%/children using an admin bearer token.

Expected results:

The REST API should return the child product data without errors, including the video information in the Media Gallery.

Actual results:

The REST API returns an error:

Error: Call to a member function getVideoProvider() on null in vendor/magento/module-product-video/Model/Product/Attribute/Media/ExternalVideoEntryConverter.php:87

Apply the patch

To apply individual patches, use the following links depending on your deployment method:

To learn more about Quality Patches Tool, refer to:

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