DocumentationCommerceTools

[PaaS only]{class="badge informative" title="Applies to Adobe Commerce on Cloud projects (Adobe-managed PaaS infrastructure) and on-premises projects only."}

ACSD-64431: The “placeOrder” mutation with coupon code in the request throws an internal server error

Last update: Thu Jun 19 2025 00:00:00 GMT+0000 (Coordinated Universal Time)

CREATED FOR:

  • Experienced
  • Admin
  • Developer

The ACSD-64431 patch fixes the issue where the placeOrder mutation containing the coupon code information in the request throws an internal server error instead of placing the order successfully. This patch is available when the Quality Patches Tool (QPT) 1.1.61 is installed. The patch ID is ACSD-64431. Please note that the issue is scheduled to be fixed in Adobe Commerce 2.4.8.

Affected products and versions

The patch is created for Adobe Commerce version:

  • Adobe Commerce (all deployment methods) 2.4.7-p3

Compatible with Adobe Commerce versions:

  • Adobe Commerce (all deployment methods) 2.4.7 - 2.4.7-p4
NOTE
The patch might become applicable to other versions with new Quality Patches Tool releases. To check if the patch is compatible with your Adobe Commerce version, update the magento/quality-patches package to the latest version and check the compatibility on the Quality Patches Tool: Search for patches page. Use the patch ID as a search keyword to locate the patch.

Issue

The placeOrder mutation that contains the coupon code information in the request throws an internal error, instead of placing the order successfully.

Steps to reproduce:

  1. Create a simple product with SKU 2836611.

  2. Create a Cart Price Rule, set Coupon to Specific Coupon and enter TEST1234 as the coupon code.

  3. Create a customer:

    code language-none 
    mutation {
createCustomer(
    input: {
    firstname: "John"
    lastname: "Doe"
    email: "john.doe@example.com"
    password: "b1b2b3l@w+"
    is_subscribed: true
    }
) {
    customer {
    firstname
    lastname
    email
    is_subscribed
    }
}
}

  4. Generate a customer token. You can use this token for subsequent requests.

    code language-none 
    mutation {
generateCustomerToken(email: "john.doe@example.com", password: "b1b2b3l@w+") {
    token
}
}

  5. Create an empty cart. Save the cart ID and use it for the subsequent requests.

    code language-none 
    mutation {
    createEmptyCart
}

  6. Add the product to the cart:

    code language-none 
    mutation {
    addProductsToCart(
        cartId: "xxxx"
        cartItems: [{ quantity: 1, sku: "2836611" }]
    ) {
        cart {
            itemsV2 {
                items {
                    product {
                        name
                        sku
                    }
                    ... on ConfigurableCartItem {
                        configurable_options {
                            configurable_product_option_uid
                            value_label
                        }
                    }
                    quantity
                }
                total_count
                page_info {
                    page_size
                    current_page
                    total_pages
                }
            }
        }
        user_errors {
            code
            message
        }
    }
}

  7. Apply the coupon:

    code language-none 
    mutation {
    applyCouponToCart(input: { cart_id: "xxxx", coupon_code: "TEST1234" }) {
        cart {
            itemsV2 {
                items {
                    product {
                        name
                    }
                    quantity
                }
                total_count
                page_info {
                    page_size
                    current_page
                    total_pages
                }
            }
            applied_coupons {
                code
            }
            prices {
                grand_total {
                    value
                    currency
                }
            }
        }
    }
}

  8. Set a shipping address:

    code language-none 
    mutation {
    setShippingAddressesOnCart(
        input: {
            cart_id: "xxxxx"
            shipping_addresses: [
                {
                    address: {
                        firstname: "John"
                        lastname: "Doe"
                        company: "Company Name"
                        street: ["3320 N Crescent Dr", "Beverly Hills"]
                        city: "Los Angeles"
                        region: "CA"
                        region_id: 12
                        postcode: "90210"
                        country_code: "US"
                        telephone: "123-456-0000"
                        save_in_address_book: false
                    }
                }
            ]
        }
    ) {
        cart {
            shipping_addresses {
                firstname
                lastname
                company
                street
                city
                region {
                    code
                    label
                }
                postcode
                telephone
                country {
                    code
                    label
                }
                available_shipping_methods {
                    carrier_code
                    carrier_title
                    method_code
                    method_title
                }
            }
        }
    }
}

  9. Set a shipping method:

    code language-none 
    mutation {
    setShippingMethodsOnCart(
        input: {
            cart_id: "xxxx"
            shipping_methods: [{ carrier_code: "flatrate", method_code: "flatrate" }]
        }
    ) {
        cart {
            shipping_addresses {
                selected_shipping_method {
                    carrier_code
                    carrier_title
                    method_code
                    method_title
                    amount {
                        value
                        currency
                    }
                }
            }
        }
    }
}

  10. Set a billing address:

    code language-none 
    mutation {
    setBillingAddressOnCart(
        input: {
            cart_id: "xxxx"
            billing_address: {
                address: {
                    firstname: "John"
                    lastname: "Doe"
                    company: "Company Name"
                    street: ["64 Strawberry Dr", "Beverly Hills"]
                    city: "Los Angeles"
                    region: "CA"
                    region_id: 12
                    postcode: "90210"
                    country_code: "US"
                    telephone: "123-456-0000"
                    save_in_address_book: true
                }
            }
        }
    ) {
        cart {
            billing_address {
                firstname
                lastname
                company
                street
                city
                region {
                    code
                    label
                }
                postcode
                telephone
                country {
                    code
                    label
                }
            }
        }
    }
}

  11. Set a payment method:

    code language-none 
    mutation {
    setPaymentMethodOnCart(
        input: { cart_id: "xxxx", payment_method: { code: "checkmo" } }
    ) {
        cart {
            selected_payment_method {
                code
            }
        }
    }
}

  12. Place the order:

    code language-none 
    mutation {
placeOrder(
    input: {
    cart_id: "{{cart_id}}"
    }
) {
    orderV2 {
    number
    token
    }
    errors {
    message
    code
    }
}
}

Expected results:

The order should be placed.

Actual results:

The following error message appears:
"message": "Internal server error"

exception.log contains the following error:

    report.ERROR: "discount_model" value should be specifiedGraphQL (1:135)
    1: mutation { placeOrder(input: {cart_id: "xxxx"}) { orderV2 { total { discounts { amount { currency value } coupon { code } } } } errors { message code } } }

Apply the patch

To apply individual patches, use the following links depending on your deployment method:

To learn more about Quality Patches Tool, refer to:

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