ACSD-47875: Can’t add product to cart for store view scope with inventory management
The ACSD-47875 patch fixes the issue where a product cannot be added to a customer cart from the Admin for a particular store view scope with inventory management. This patch is available when the Quality Patches Tool (QPT) 1.1.36 is installed. The patch ID is ACSD-47875. Please note that the issue is scheduled to be fixed in Adobe Commerce 2.4.7.
Affected products and versions
The patch is created for Adobe Commerce version:
- Adobe Commerce (all deployment methods) 2.4.4-p1
Compatible with Adobe Commerce versions:
- Adobe Commerce (all deployment methods) 2.3.7 - 2.4.6-p2
magento/quality-patches package to the latest version and check the compatibility on the Quality Patches Tool: Search for patches page. Use the patch ID as a search keyword to locate the patch.Issue
Admin users are unable to add a product to a customer cart using the Manage Shopping Cart feature in the Admin for a particular store view scope with MSI installed.
Prerequisites:
Adobe Commerce Inventory Management (MSI) modules are installed and enabled.
Steps to reproduce:
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Create a website, a store, and a store view.
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Create an additional source other than Default.
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Create a new stock, and assign it to the new website and the new source.
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Create a new customer for the new website.
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Assign a product to the new website only; unassign from the default website.
- Assign the new source and set Qty above 0 for the new source and 0 for the default source.
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Go to the Customer Edit page in the Admin. Click Manage Shopping Cart.
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Change the store view scope to the new store view.
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Go to the Products section and search for the product.
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Select the product and click Add selections to my cart.
Expected results:
The product is added to the cart.
Actual results:
- The following error is thrown: Product that you are trying to add is not available.
- The product is not added to the shopping cart.
Apply the patch
To apply individual patches, use the following links depending on your deployment method:
- Adobe Commerce or Magento Open Source on-premises: Quality Patches Tool > Usage in the Quality Patches Tool guide.
- Adobe Commerce on cloud infrastructure: Upgrades and Patches > Apply Patches in the Commerce on Cloud Infrastructure guide.
Related reading
To learn more about Quality Patches Tool, refer to:
- Quality Patches Tool released: a new tool to self-serve quality patches in our support knowledge base.
- Check if patch is available for your Adobe Commerce issue using Quality Patches Tool in our support knowledge base.
For info about other patches available in QPT, refer to Quality Patches Tool: Search for patches in the Quality Patches Tool guide.