ACSD-51907: Restricted admin user can’t create credit memo for offline refund
The ACSD-51907 patch fixes the performance issue where the restricted admin user can’t create a credit memo with an offline refund. This patch is available when the Quality Patches Tool (QPT) 1.1.33 is installed. The patch ID is ACSD-51907. Please note that the issue is scheduled to be fixed in Adobe Commerce 2.4.7.
Affected products and versions
The patch is created for Adobe Commerce version:
- Adobe Commerce (all deployment methods) 2.4.2-p2
Compatible with Adobe Commerce versions:
- Adobe Commerce (all deployment methods) 2.4.2 < 2.4.3-p3
magento/quality-patches package to the latest version and check the compatibility on the Quality Patches Tool: Search for patches page. Use the patch ID as a search keyword to locate the patch.Issue
Restricted admin user can’t create a credit memo with an offline refund.
Steps to reproduce:
- Create a customer on the default website.
- Create new website with related store and store view.
- Set default website to the new website, clear caches.
- Change customer Configuration: Admin > Store > Configuration > Customers > Customer Configuration > Share Customer Accounts = Global.
- Create a new admin user role with the role scope set to new created website (access to sales data only) in Admin > System > Permissions.
- Create a new admin account with this role.
- Create new order using online payment method (e.g. Auth.net or PayPal).
- Login as a restricted admin user.
- Go to Sales > Orders > then order view page.
- Create an Invoice.
- Navigate to the Invoices Tab.
- Click on Invoice.
- Click on Credit Memo.
- Check the Refund to Store Credit checkbox, set the text field near it to the 1 value.
- Click on the Refund Offline button.
Expected results:
The credit memo is created, and $1 is refunded to the store credit.
Actual results:
The error message, More permissions are needed to view this item is displayed.
Apply the patch
To apply individual patches, use the following links depending on your deployment method:
- Adobe Commerce or Magento Open Source on-premises: Quality Patches Tool > Usage in the Quality Patches Tool guide.
- Adobe Commerce on cloud infrastructure: Upgrades and Patches > Apply Patches in the Commerce on Cloud Infrastructure guide.
Related reading
To learn more about Quality Patches Tool, refer to:
- Quality Patches Tool released: a new tool to self-serve quality patches in our support knowledge base.
- Check if patch is available for your Adobe Commerce issue using Quality Patches Tool in our support knowledge base.
For info about other patches available in QPT, refer to Quality Patches Tool: Search for patches in the Quality Patches Tool guide.