ACSD-50814: Admin user is not able to create credit memo

The ACSD-50814 patch fixes the issue where an admin user is not able to create a credit memo. This patch is available when the Quality Patches Tool (QPT) 1.1.30 is installed. The patch ID is ACSD-50814. Please note that the issue is scheduled to be fixed in Adobe Commerce 2.4.7.

Affected products and versions

The patch is created for Adobe Commerce version:

  • Adobe Commerce (all deployment methods) 2.4.6

Compatible with Adobe Commerce versions:

  • Adobe Commerce (all deployment methods) 2.4.6
The patch might become applicable to other versions with new Quality Patches Tool releases. To check if the patch is compatible with your Adobe Commerce version, update the magento/quality-patches package to the latest version and check the compatibility on the Quality Patches Tool: Search for patches page. Use the patch ID as a search keyword to locate the patch.


An admin user is not able to create a credit memo.

Steps to reproduce:

  1. In the Adobe Commerce Admin, navigate to Stores > Configuration > Sales > Shipping methods > Free shipping and set Enable free shipping to Yes

  2. Again go to Stores > Configuration > Sales > Tax, expand the calculation settings and set:

    • Shipping prices = Including tax
    • Enable cross border trade = No
  3. Expand the price display settings and set the Display shipping prices = Including tax.

  4. Expand Orders, Invoices, Credit memo display settings and set Display shipping amount = Including tax.

  5. Clear caches.

  6. Place an order on the storefront.

  7. Create an invoice for the order in the admin.

  8. Create a credit memo.

Expected results:

The credit memo is created.

Actual results:

The following error is thrown:

The page cannot be displayed due to the error

report.CRITICAL: DivisionByZeroError: Division by zero in vendor/magento/module-sales/Model/Order/Creditmemo/Total/Tax.php:139*

Apply the patch

To apply individual patches, use the following links depending on your deployment method:

To learn more about Quality Patches Tool, refer to:

For info about other patches available in QPT, refer to Quality Patches Tool: Search for patches in the Quality Patches Tool guide.