ACSD-50814: Admin user is not able to create credit memo
The ACSD-50814 patch fixes the issue where an admin user is not able to create a credit memo. This patch is available when the Quality Patches Tool (QPT) 1.1.30 is installed. The patch ID is ACSD-50814. Please note that the issue is scheduled to be fixed in Adobe Commerce 2.4.7.
Affected products and versions
The patch is created for Adobe Commerce version:
- Adobe Commerce (all deployment methods) 2.4.6
Compatible with Adobe Commerce versions:
- Adobe Commerce (all deployment methods) 2.4.6
magento/quality-patches package to the latest version and check the compatibility on the Quality Patches Tool: Search for patches page. Use the patch ID as a search keyword to locate the patch.Issue
An admin user is not able to create a credit memo.
Steps to reproduce:
-
In the Adobe Commerce Admin, navigate to Stores > Configuration > Sales > Shipping methods > Free shipping and set Enable free shipping to Yes
-
Again go to Stores > Configuration > Sales > Tax, expand the calculation settings and set:
- Shipping prices = Including tax
- Enable cross border trade = No
-
Expand the price display settings and set the Display shipping prices = Including tax.
-
Expand Orders, Invoices, Credit memo display settings and set Display shipping amount = Including tax.
-
Clear caches.
-
Place an order on the storefront.
-
Create an invoice for the order in the admin.
-
Create a credit memo.
Expected results:
The credit memo is created.
Actual results:
The following error is thrown:
The page cannot be displayed due to the error
report.CRITICAL: DivisionByZeroError: Division by zero in vendor/magento/module-sales/Model/Order/Creditmemo/Total/Tax.php:139*
Apply the patch
To apply individual patches, use the following links depending on your deployment method:
- Adobe Commerce or Magento Open Source on-premises: Quality Patches Tool > Usage in the Quality Patches Tool guide.
- Adobe Commerce on cloud infrastructure: Upgrades and Patches > Apply Patches in the Commerce on Cloud Infrastructure guide.
Related reading
To learn more about Quality Patches Tool, refer to:
- Quality Patches Tool released: a new tool to self-serve quality patches in the support knowledge base.
- Check if patch is available for your Adobe Commerce issue using Quality Patches Tool in the Quality Patches Tool guide.
For info about other patches available in QPT, refer to Quality Patches Tool: Search for patches in the Quality Patches Tool guide.