DocumentationCommerceCommerce KB

ACSD-49877: Video autoplay does not work on mobile Safari

Last update: Mon Oct 02 2023 00:00:00 GMT+0000 (Coordinated Universal Time)

CREATED FOR:

  • Admin

The ACSD-49877 fixes the issue where the autoplay option on mobile Safari does not work when the video is linked directly to a remote video file. This patch is available when the Quality Patches Tool (QPT) 1.1.30 is installed. The patch ID is ACSD-49877. Please note that the issue is scheduled to be fixed in Adobe Commerce 2.4.7.

Affected products and versions

The patch is created for Adobe Commerce version:

  • Adobe Commerce (all deployment methods) 2.4.5

Compatible with Adobe Commerce versions:

  • Adobe Commerce (all deployment methods) 2.3.7 - 2.4.6
NOTE
The patch might become applicable to other versions with new Quality Patches Tool releases. To check if the patch is compatible with your Adobe Commerce version, update the [!magento/quality-patches] package to the latest version and check the compatibility on the [Quality Patches Tool: Search for patches]. Use the patch ID as a search keyword to locate the patch.

Issue

Video autoplay does not work on mobile Safari when the video is linked directly to a remote video file and not a streaming service.

Prerequisites:
Page Builder modules are installed.

Steps to reproduce:

  1. Create a new CMS page, and edit the Content Value with Page Builder.
  2. Add a Tab element to the content, and add a Video Element inside the Tab.
  3. Now click on the gear button to edit the Video Element.
  4. Add a link to an mp4 video file to the Video URL field.
  5. Mark the Autoplay field as Yes.
  6. Click Save.
  7. Open the recently created page on Safari using an iPhone.

Expected results

The autoplay option works on Safari using an iPhone.

Actual results

The autoplay option does not work on Safari using an iPhone.

Apply the patch

To apply individual patches, use the following links depending on your deployment method:

To learn more about Quality Patches Tool, refer to:

For info about other patches available in QPT, refer to Quality Patches Tool: Search for patches in the Quality Patches Tool guide.

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