DocumentationCommerceCommerce KB

ACSD-49497: order still processing after shipment and partial refund

Last update: Thu Jul 27 2023 00:00:00 GMT+0000 (Coordinated Universal Time)

CREATED FOR:

  • Admin

The ACSD-49497 patch fixes the issue where the order status remains as processing after shipment and a partial refund is applied. This patch is available when the Quality Patches Tool (QPT) 1.1.27 is installed. The patch ID is ACSD-49497. Please note that the issue was fixed in Adobe Commerce 2.4.6.

Affected products and versions

The patch is created for Adobe Commerce version:

  • Adobe Commerce (all deployment methods) 2.4.5-p1

Compatible with Adobe Commerce versions:

  • Adobe Commerce (all deployment methods) 2.3.7 - 2.4.5-p1
NOTE
The patch might become applicable to other versions with new Quality Patches Tool releases. To check if the patch is compatible with your Adobe Commerce version, update the magento/quality-patches package to the latest version and check the compatibility on the Quality Patches Tool: Search for patches page. Use the patch ID as a search keyword to locate the patch.

Issue

The status of a new order remains in the Processing state even after shipment and a partial refund is applied.

Steps to reproduce:

  1. Create an order with multiple items.
  2. From Admin, create an invoice for the order.
  3. From Admin, create a credit memo and refund an item only partially.
  4. From Admin, request shipping for the remaining items in the order.
  5. Observe the order status.

Expected results:

The status of the order should be Complete.

Actual results:

The status of the order remains Processing.

Apply the patch

To apply individual patches, use the following links depending on your deployment method:

To learn more about Quality Patches Tool, refer to:

For info about other patches available in QPT, refer to Quality Patches Tool: Search for patches in the Quality Patches Tool guide.

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