ACSD-46674: custom options of image type displayed as HTML in customer emails

The ACSD-46674 patch fixes the issue where the custom options of an image type are displayed as HTML in customer emails. This patch is available when the Quality Patches Tool (QPT) 1.1.21 is installed. The patch ID is ACSD-46674. Please note that the issue is scheduled to be fixed in Adobe Commerce 2.4.6.

Affected products and versions

The patch is created for Adobe Commerce version:

  • Adobe Commerce (all deployment methods) 2.4.2-p2

Compatible with Adobe Commerce versions:

  • Adobe Commerce (all deployment methods) 2.4.0 - 2.4.5-p1
The patch might become applicable to other versions with new Quality Patches Tool releases. To check if the patch is compatible with your Adobe Commerce version, update the magento/quality-patches package to the latest version and check the compatibility on the Quality Patches Tool: Search for patches page. Use the patch ID as a search keyword to locate the patch.


Custom options of an image type are displayed as HTML in customer emails.

Steps to reproduce:

  1. Create a product with a custom option.

    • Option type: File
    • Compatible file extensions: png, jpg, gif
    • Required: Yes
  2. Place an order for this product with an image uploaded as a custom option.

  3. Create an invoice for the order created in step two.

  4. Create a credit memo.

  5. Check all confirmation emails.

Expected results:

The confirmation emails display the uploaded image.

Actual results:

The confirmation emails contain plain HTML code instead of the product custom option image.

Apply the patch

To apply individual patches, use the following links depending on your deployment method:

To learn more about Quality Patches Tool, refer to:

For info about other patches available in QPT, refer to Quality Patches Tool: Search for patches in the Quality Patches Tool guide.