MDVA-43178: Customer token for custom store cannot be retrieved in GraphQL

The MDVA-43178 patch fixes the issue where the customer token for a custom store cannot be retrieved in GraphQL. This patch is available when the Quality Patches Tool (QPT) 1.1.14 is installed. The patch ID is MDVA-43178. Please note that the issue is scheduled to be fixed in Adobe Commerce 2.4.5.

Affected products and versions

The patch is created for Adobe Commerce version:

  • Adobe Commerce (all deployment methods) 2.4.1

Compatible with Adobe Commerce versions:

  • Adobe Commerce (all deployment methods) 2.4.3-p1 - 2.4.4
The patch might become applicable to other versions with new Quality Patches Tool releases. To check if the patch is compatible with your Adobe Commerce version, update the magento/quality-patches package to the latest version and check the compatibility on the Quality Patches Tool: Search for patches page. Use the patch ID as a search keyword to locate the patch.


Customer token for a custom store cannot be retrieved in GraphQL.

Steps to reproduce:

  1. Create two Store Views for the default store.

  2. Create a new Website, one Store, and one Store View. Name this Store View ‘test3’.

  3. Create a customer for the new website.

  4. Generate API admin token:


    code language-graphql
       "username": "login",
       "password": "password"
  5. Send GraphQL to retrieve customer token as an admin, use the admin token for authorization, with “store” = “test3” in the header:

    code language-graphql
       generateCustomerTokenAsAdmin(input: {
         customer_email: ""

Expected results:

Customer token is generated.

Actual results:

Customer token is not generated. Merchants get Customer email provided does not exist in response.

Apply the patch

To apply individual patches, use the following links depending on your deployment method:

To learn more about Quality Patches Tool, refer to:

For info about other patches available in QPT, refer to Patches available in QPT in our developer documentation.