MDVA-42950: Videos don’t play on the product page
The MDVA-42950 patch solves the issue where videos are not being played on the product page. This patch is available when the Quality Patches Tool (QPT) 1.1.12 is installed. The patch ID is MDVA-42950. Please note that the issue is scheduled to be fixed in Adobe Commerce 2.4.5.
Affected products and versions
The patch is created for Adobe Commerce version:
- Adobe Commerce (all deployment methods) 2.4.1-p1
Compatible with Adobe Commerce versions:
- Adobe Commerce (all deployment methods) 2.3.0 - 2.4.3-p1
magento/quality-patches package to the latest version and check the compatibility on the Quality Patches Tool: Search for patches page. Use the patch ID as a search keyword to locate the patch.Issue
Videos are not being played on the product page.
Steps to reproduce:
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Configure YouTube API key by navigating to Stores > Configuration > Catalog > Product Video.
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Add a video from YouTube into any simple product which has parent configurable.
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Add HEADER HTML in Content > Design > Configuration > HTML Head > Scripts and Stylesheets:
code language-html <script async="" src="https://www.youtube.com/iframe_api"></script>` -
Go to the PDP, and select product configuration to see the video in the list of photos and videos.
-
Try to play the video.
Expected results:
Video is playing.
Actual results:
Video does not play.
Apply the patch
To apply individual patches, use the following links depending on your deployment method:
- Adobe Commerce or Magento Open Source on-premises: Software Update Guide > Apply Patches in our developer documentation.
- Adobe Commerce on cloud infrastructure: Upgrades and Patches > Apply Patches in our developer documentation.
Related reading
To learn more about Quality Patches Tool, refer to:
- Quality Patches Tool released: a new tool to self-serve quality patches in our support knowledge base.
- Check if patch is available for your Adobe Commerce issue using Quality Patches Tool in our support knowledge base.
For info about other patches available in QPT, refer to Patches available in QPT in our developer documentation.