MDVA-42950: Videos don’t play on the product page

The MDVA-42950 patch solves the issue where videos are not being played on the product page. This patch is available when the Quality Patches Tool (QPT) 1.1.12 is installed. The patch ID is MDVA-42950. Please note that the issue is scheduled to be fixed in Adobe Commerce 2.4.5.

Affected products and versions

The patch is created for Adobe Commerce version:

  • Adobe Commerce (all deployment methods) 2.4.1-p1

Compatible with Adobe Commerce versions:

  • Adobe Commerce (all deployment methods) 2.3.0 - 2.4.3-p1
The patch might become applicable to other versions with new Quality Patches Tool releases. To check if the patch is compatible with your Adobe Commerce version, update the magento/quality-patches package to the latest version and check the compatibility on the Quality Patches Tool: Search for patches page. Use the patch ID as a search keyword to locate the patch.


Videos are not being played on the product page.

Steps to reproduce:

  1. Configure YouTube API key by navigating to Stores > Configuration > Catalog > Product Video.

  2. Add a video from YouTube into any simple product which has parent configurable.

  3. Add HEADER HTML in Content > Design > Configuration > HTML Head > Scripts and Stylesheets:

    code language-html
    <script async="" src=""></script>`
  4. Go to the PDP, and select product configuration to see the video in the list of photos and videos.

  5. Try to play the video.

Expected results:

Video is playing.

Actual results:

Video does not play.

Apply the patch

To apply individual patches, use the following links depending on your deployment method:

To learn more about Quality Patches Tool, refer to:

For info about other patches available in QPT, refer to Patches available in QPT in our developer documentation.