Decommissioning of Adobe Commerce Help Center

Last update: Tue Sep 24 2024 00:00:00 GMT+0000 (Coordinated Universal Time)

CREATED FOR:

  • Admin

In our journey to be better connected to the Adobe family of solutions, Adobe Commerce has migrated our support intake process from Adobe Commerce Help Center to Adobe Experience League.
On July 29, 2024, Adobe Commerce Help Center was placed in a read-only status, and all new support cases are now submitted through Adobe Experience League.

NOTE
Use the Experience League case form flow described here to submit support cases.

Viewing Historical Cases in Adobe Commerce Help Center

Adobe has extended the visibility period for historical cases in the Adobe Commerce Help Center to May 1, 2025.

Effective May 1, 2025, the Adobe Commerce Help Center will no longer be accessible, and users will be unable to view historical support cases created within the system.

When will the Adobe Commerce Help Center site be decommissioned?

Please save any support cases or information you wish to retain by saving them to PDF in your browser prior to May 1, 2025.

If you would like to review historical support cases created in Adobe Commerce Help Center after May 1, 2025, you will need to open a support case in Adobe Experience League and request that information from the support team.

NOTE
The Knowledge Base part of the Adobe Commerce Help Center has also migrated to the Adobe Experience League portal. When you create a support ticket, related Knowledge Base articles will be suggested to you, along with other relevant Adobe Commerce documentation from Adobe Experience League.
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