Enable or disable email
You can enable or disable outgoing emails for each environment from the Cloud Console or from the command line.
By default, outgoing emails are enabled on Pro Production and Staging environments. However, Outgoing emails may appear disabled in the environment settings until you set the enable_smtp
property through the command line or Cloud Console. You can enable outgoing emails for integration and staging environments to send two-factor authentication or reset password emails for Cloud project users. See Configure emails for testing.
If outgoing emails must be disabled or re-enabled on Pro Production or Staging environments, you can submit an Adobe Commerce Support ticket.
SendGrid dashboard
All Cloud projects are managed under a central account, so only Support has access to the SendGrid dashboard. SendGrid does not provide subaccount restriction features.
To review the Activity logs for delivery status or a list of bounced, rejected, or blocked email addresses, submit an Adobe Commerce Support ticket. The Support team cannot retrieve activity logs older than 30 days.
If possible, include the following information with your request:
- the affected email address or addresses
- the timeframe in question (within the past 30 days only)
- the subject of the email