Transfer an Adobe Commerce account
As business responsibilities change, you might need to transfer your Adobe Commerce account to a new owner or to another email address. This transfer requires a change to the primary user email associated with the account.
The following information describes the process for transferring an Adobe Commerce account (MAGEID). It does not include changes to Adobe Commerce on cloud infrastructure project ownership or New Relic ownership. For more information about cloud project access, see Manage user access in the Commerce on Cloud Infrastructure Guide.
Identify your transfer type
The appropriate Adobe Commerce account transfer process depends on the account status of the current owner and the new owner, and on whether the current owner’s email address is still accessible. For example, if the current owner has left the company, you might still need access to emails sent to that address.
The following scenarios describe the available transfer options based on these conditions.
Verify an Adobe ID email change
Several transfer paths use the same verification workflow on account.adobe.com. After you enter the target email address and click Change, complete these steps:
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Open the verification email sent to the address you entered and locate the confirmation code.
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Enter the confirmation code.
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Click Verify.
New Adobe ID and email change
- The current owner is still with the company.
- The current owner either does not have an Adobe ID, or has an Adobe ID that is not connected to their Adobe Commerce account (MAGEID).
- The new owner does not have an Adobe ID and does not have an Adobe Commerce account.
Use this path when the current owner has a MAGEID that is not yet linked to an Adobe ID. The current owner first creates and links an Adobe ID, then changes that Adobe ID email address to the new owner’s email address.
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Go to the Adobe Commerce account login page.
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Click Sign in with Adobe ID.
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Click Create an account.
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Enter the current owner’s email address and password.
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Click Continue.
This step creates an Adobe ID and links it to the current Adobe Commerce account (MAGEID). With this account link, the Email field is blocked from any changes. The configuration of the associated email address is managed from the Adobe ID account.
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Navigate to account.adobe.com.
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Click Change Email.
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Enter the new owner’s email address.
If the new email address is already linked to another account in the system, it cannot be directly used for the transfer. Instead, follow the Adobe ID account switch path and use a temporary email address.
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Complete the email verification steps.
After the new owner verifies the email address, continue to Final steps so that Adobe Commerce Support can update account records such as the Commerce Marketplace profile.
Email change only email-change
- The current owner is still with the company.
- The current owner has an Adobe ID that is connected to their Adobe Commerce account (MAGEID).
- The new owner has an Adobe ID that is not connected to an Adobe Commerce account.
Before you begin, note that this transfer type results in the current account owner losing access to other Adobe products tied to that Adobe ID.
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Navigate to account.adobe.com and complete the Adobe login.
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Under your account name and avatar, click Change Email.
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In the dialog, enter the new owner’s email address.
If the new email address is already linked to another account in the system, it cannot be directly used for the transfer. Instead, follow the Adobe ID account switch path and use a temporary email address.
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Complete the email verification steps.
After the new owner verifies the email address, continue to Final steps so that Adobe Commerce Support can update account records such as the Commerce Marketplace profile.
Adobe ID account switch
- The current owner is no longer with the company, but emails sent to the current owner’s company email address are still accessible, or your IT team can forward those emails to an authorized contact.
- The current owner has an Adobe ID that is connected to their Adobe Commerce account (MAGEID).
- The new owner has an Adobe ID that is connected to their Adobe Commerce account.
This transfer type uses a temporary email address to switch account ownership when both the current owner and new owner have existing Adobe IDs, and you want to retain both Adobe IDs. To complete the ownership transfer, you must use a temporary email address that is not associated with an Adobe ID.
Change to a temporary account
Complete these steps to associate the current owner’s Adobe ID with a temporary email address. You must have access to that email address so that you can retrieve the confirmation code.
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Navigate to account.adobe.com and complete the Adobe login.
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Under your account name and avatar, click Change Email.
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In the dialog, enter a valid temporary email address that is not used by an Adobe ID.
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Complete the email verification steps.
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Log out of the Adobe account.
New owner steps
After the current owner completes the transfer to a temporary email address, the new owner must complete these steps to change their Adobe ID email address to the current owner’s original email address.
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Navigate to account.adobe.com and complete the Adobe login.
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Under your account name and avatar, click Change Email.
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In the dialog, enter the current owner’s original email address.
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Complete the email verification steps.
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Log out of the Adobe account.
Follow up steps
After the new owner successfully configures their Adobe ID with the original email address of the current owner, complete these steps to assign that email address to the new owner.
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Navigate to account.adobe.com, and complete the Adobe login using the email address for the temporary account.
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Under the account name and avatar, click Change Email.
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In the dialog, enter the new owner’s email address.
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Complete the email verification steps.
After the new owner verifies the email address, continue to Final steps so that Adobe Commerce Support can update account records such as the Commerce Marketplace profile.
Final steps
Complete these steps after completing the New Adobe ID and email change, Email change only, or Adobe ID account switch process.
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As the new owner, submit a support request.
Include the following details:
- The previous account owner’s email address
- The new owner’s email address
- A note that you completed an Adobe Commerce account transfer and updated the Adobe ID email address
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Wait for Adobe Commerce Support to confirm the update.
Support also updates related records, such as the email address on your Commerce Marketplace profile.
After support completes the request, the new owner can sign in to the Adobe Commerce account with their Adobe ID. The MAGEID remains the entitlement identifier for the account.