Transfer a Commerce account
As business responsibilities change, you might need to transfer the ownership of your existing Commerce account to a new owner or to another email address. This transfer requires a change to the primary user email associated with the account.
The following information describes the process for transferring a Commerce (MAGEID) account. It does not include changes for Cloud account (Cloud project or New Relic) ownership. For more information about cloud project access, see Manage user access in the Commerce on Cloud Infrastructure Guide.
Identify your transfer type
How you complete this transfer depends on which of the following scenarios describes your situation as the current owner of the account and the new owner (email address) to whom you want to transfer the account:
New Adobe ID and email change
This transfer type requires that you first create an associated Adobe ID and then change that account to the email address for the new owner.
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Go to your Commerce account.
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Click Sign in with Adobe ID.
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Click Create an account.
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Enter the email address of the current owner and a password.
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Click Continue.
This creates an Adobe ID and links it to the current Commerce account (MAGEID). With this account link, the Email field is blocked from any changes. The associated email address is managed by the Adobe ID account.
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Navigate to account.adobe.com.
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Click Change Email.
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Enter the new owner’s email address.
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Click Change.
This generates a verification email sent to the new email address. The email contains a confirmation code that is required to complete the email address change.
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Enter the confirmation code sent to the new email address.
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Click Verify.
Email change
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Navigate to account.adobe.com and complete the Adobe login.
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Under your account name and avatar, click Change Email.
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In the dialog, enter the new owner’s email address.
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Click Change.
This generates a verification email sent to the new email address. The email contains a confirmation code that is required to complete the email address change.
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Enter the confirmation code sent to the new email address.
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Click Verify.
Adobe ID account switch
In the case where the current owner and new owner have existing Adobe IDs, both accounts should remain, but email addresses need to be switched between them. This requires the use of a temporary email address that is valid, but is not associated with and Adobe ID.
Change to a temporary account
The current owner completes these steps to associate their Adobe ID with another, temporary email address.
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Navigate to account.adobe.com and complete the Adobe login.
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Under your account name and avatar, click Change Email.
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In the dialog, enter a valid temporary email address that is not used by an Adobe ID.
You must have access to the email address so that you can retrieve the email with the confirmation code.
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Click Change.
This generates a verification email sent to the temporary email address. The email contains a confirmation code that is required to complete the email address change.
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Enter the confirmation code sent to the temporary email address.
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Click Verify.
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Log out of the Adobe account.
New owner steps
After the current owner completes the transfer to a temporary email address, complete these steps to change your account over to the current owner.
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Navigate to account.adobe.com and complete the Adobe login.
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Under your account name and avatar, click Change Email.
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In the dialog, enter the current owner’s original email address.
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Click Change.
This generates a verification email sent to that email address. The email contains a confirmation code that is required to complete the email address change.
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Enter the confirmation code sent to the current owner.
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Click Verify.
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Log out of the Adobe account.
Follow up steps
After the new owner successfully transfers their Adobe account to the current (now previous) owner, complete these steps to transfer ownership.
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Navigate to account.adobe.com (first account used in the series of steps) and complete the Adobe login.
This login requires the use of the temporary email address.
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Under the account name and avatar, click Change Email.
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In the dialog, enter the new owner’s email address.
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Click Change.
This generates a verification email sent to that email address. The email contains a confirmation code that is required to complete the email address change.
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Enter the confirmation code sent to the new owner.
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Click Verify.