Send and monitor transactional messages delivery-execution
Send messages send-transactional-msg
Once the enrichment is complete and a delivery template has been linked to the event, the delivery is sent from the execution instance.
All deliveries are grouped in the Administration > Production > Message Center > Default > Deliveries folder.
By default, they are sorted into sub-folders by delivery month. This can be changed in the message template properties.
Monitor messages monitor-transactional-msg
To monitor your transactional messages, check the delivery logs.
The transactional deliveries sent from the execution instance are synchronized back to the control instance through a technical workflow (Message Center execution instance) that runs every hour.
Reporting reporting-transactional-msg
Adobe Campaign offers several reports that allow you to control the activity and smooth running of the execution instances.
These Message Center reports can be accessed from the Reports tab of the control instance.
Message Center event history history-events
The Message Center event history report displays an overview of the Message Center module activity, i.e. the number of events processed and delivered as transactional messages.
When the report is opened, the information displayed by default coincides with the rate of successfully sent transactional messages. To view more levels, you can open the various nodes and place your cursor on the appropriate level to select it.
You can view the data specific to each event type, per time period. The Events column corresponds to the number of events received per control instance. The number of events transformed into personalized transactional messages is detailed in the Sent column.
Message Center processing time processing-time
The Message Center processing time report displays the main indicators related to the real time queue. This report can also be accessed via the Monitoring tab on the control instance.
You can choose to display global statistics or those relative to a particular execution instance. You can also filter the data by channel and over a specific period.
The indicators displayed in the Indicators over the period section are calculated over the period selected:
- Average queuing time: the average time that successfully processed events spent in Message Center. Only the processing time is taken into account.
- Average message sending time (s): the average time that successfully processed events spent in Message Center. Only the mta delivery time is taken into account.
- Average processing time (s): the average time that successfully processed events spent in Message Center. The calculation takes the processing time and the mta sending time into account.
- Maximum number of queued events: maximum number of events present in the Message Center queue at any given moment.
- Minimum number of queued events: minimum number of events present in the Message Center queue at any given moment.
- Average number of queued events: average number of events present in the Message Center queue at any given moment.
Message Center service level service-level
The Message Center service level report displays the delivery statistics related to transactional messages as well as the breakdown of errors. You can click on an error type to display its details.
This report can also be accessed via the Monitoring tab on the control instance.
You can choose to display global statistics or those relative to a particular execution instance. You can also filter the data by channel and over a specific period.
The indicators displayed in the Indicators over the period section are calculated over the period selected:
- Incoming (throughput event/h): average hourly number of events entered in the Message Center queue.
- Incoming (event vol): number of events entered in the Message Center queue.
- Outgoing (throughput msg/h): average hourly number of successful outgoing Message Center events (sent by a delivery).
- Outgoing (msg vol): number of successful outgoing Message Center events (sent by a delivery).
- Average sending time (seconds): average time spent in Message Center for successfully processed events. The calculation takes the processing time and the mta sending time into account.
- Error rate: number of events with errors compared to the number of events that have entered the Message Center queue. The following errors are taken into account: routing error, expired event (event that has been in the queue too long), delivery error, ignored by the delivery (quarantine, etc.).
Monitor thresholds thresholds
You can configure the warning (orange) and alert (red) thresholds of the indicators that appear in the Message Center service level and Message Center processing time reports.
To do this, follow the steps below:
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Open the deployment wizard on the execution instance, and browse to the Message Center page.
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Use the arrows to change the thresholds.
