Delivery alerting criteria delivery-alerting-criteria
Campaign Web User Interface provides pre-defined alerting criteria, such as deliveries with low throughput or deliveries whose preparation failed, that you can add to your dashboard. You can also create your own criteria to suit your needs.
Alerting criteria are accessible from the Delivery Alerting menu in the left navigation pane, under the Criteria tab.
Pre-defined alerting criteria ootb-criteria
Pre-defined alerting criteria are available in Campaign Web User Interface. These criteria cover a range of scenarios, listed below:
- Deliveries failed: Any delivery scheduled within a defined range, with an erroneous status.
- Deliveries with preparation failed: Any delivery modified within a defined range, for which the preparation step (target calculation and content generation) has failed.
- Delivery with bad error ratio for soft bounces: Any delivery scheduled within a defined range, with a status of at least “In progress,” and a soft bounce error ratio greater than a defined percentage.
- Delivery with bad error ratio for hard bounces: Any delivery scheduled within a defined range, with a status of at least “In progress,” and a hard bounce error ratio greater than a defined percentage.
- Deliveries with long start pending: Any delivery scheduled within a defined range, with a “Start pending” status for longer than a defined duration. “Start pending” status means that the messages have not been taken into account by the system yet.
- Deliveries with low throughput: Any delivery started for longer than a defined duration, with less than a defined percentage of processed messages and a throughput lower than a defined value.
- Deliveries in progress: Any delivery scheduled within a defined range, with the “In progress” status.
Create an alerting criterion criteria
To create a new criterion, follow these steps:
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Navigate to the Delivery Alerting menu in the left navigation pane, and select the Criteria tab.
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Click the Create delivery alerting criteria button.
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Provide a label for the criterion. The internal name is automatically populated and read-only.
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Use the Delivery filter applied by this criteria to refine the criterion’s scope by applying a predefined filter to it.
In the example below, the Deliveries in progress (critInProgressDeliveries) filter has been selected, meaning that the criterion only takes into account deliveries with the “In progress” status.
note note NOTE If none of the predefined filters suit your needs, you can create your own ones from the Customer Management > Predefined filters menu. Read more This operation must be performed by advanced users only. -
In the Indicators to add in alerts section, choose the indicators to display as columns in the “Details” section of the email alerts.
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Specify the Alert Type for the criterion, meaning the label and color to display next to the delivery criterion in the “Summary” section of the alerts.
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Use the Criteria Frequency section to control the frequency of alerts per day for each delivery meeting the criterion:
- This delivery criterion will be repeated in every notification: Display a delivery meeting the criterion in every email alert of the day.
- This delivery criterion is sent only on the first occurrence of the day: Display a delivery meeting the criterion in the first report of the day only, without repeating it in subsequent email alerts.