Create the text version of an email

Last update: April 3, 2025

It is recommended to create a text version of your email body, which is used when HTML content cannot be displayed.

By default, the Email Designer creates a Plain text version of your email, including personalization fields. This version is automatically generated and synchronized with the HTML version of your content.

If you prefer using different content for the plain text version, follow the steps below:

  1. From your email, select the Plain text tab.

    Screenshot showing the Plain text tab in the Email Designer interface.

  2. Use the Sync with HTML toggle to disable synchronization.

    Screenshot showing the Sync with HTML toggle in the Plain text tab.

  3. Click the check mark to confirm your choice.

    Screenshot showing the check mark button to confirm disabling synchronization.

  4. Edit the plain text version as desired.

CAUTION

  • Changes made in the Plain text view are not reflected in the HTML view.

  • If you re-enable the Sync with HTML option after updating your plain text content, your changes are lost and replaced with text content generated from the HTML version.

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