Delivery Personalization Error

Error Code:
The schema for profiles specified in the transition ('') is not compatible with the schema defined in the delivery template ('nms:recipient'). They should be identical.

Cause:
This error appears when you are sending an email to an address, but the email or any other identifier is not reconciled with a profile. To send an email communication, the email or the identifier should always be linked to a profile.

workflow with reconciliation activity

Solution:
A common ID must exist from the loaded file with the recipient table. This common key joins the load file to the recipient table within the reconciliation activity. Emails may not be sent to records that do not exist in the recipient table, which requires this reconciliation step within the workflow. In doing so, you would reconcile the incoming load file activity with an identifier like the email ID from the profile. The nms:recipient schema refers to the profile table and reconciling the incoming records with profile makes it available during email preparation.

Refer to the screenshot for reconciliation activity as shown below.

workflow with reconciliation detail

Learn more about reconciliation.

Common Field Dataset Error

Error Code:
The document types of inbound events (''and'') are incompatible (step 'Exclusion'). Unable to perform the operation.

Cause:
This issue occurs while using the exclusion activity in ACS workflows, when performing an exclusion based on the ID, when the Primary set, and the excluded set don’t have the same field names.

Common Field Dataset Error

Solution:

There are two ways to resolve this error:

  1. Use the same field name in both the primary and excluded and use that field as ID

    OR

  2. Use the JOINS exclusion method to select the field based on which you want to exclude the records.

Common Field Dataset Error - Solution