Documentation Tutorials Use Cases & Blueprints

Test journey

Last update: September 11, 2026

CREATED FOR:

Developer
User

Learning objective

Use the journey testing tools to verify that the event trigger and journey logic are configured correctly.

Test the journey

Click on Journeys on the left rail and the Browse tab if you don’t see a list of Journeys
Click on your Journey to open it

Click on Alerts & ensure no errors (warnings are ok)

Alerts panel showing no errors after opening the journey

note
NOTE
What is CJMMAS - 2001-200
Indicates the opt-out link is missing in an email variant

Click on the Simulate and on the left side, select Test Mode

Test Mode selected under Simulate on the left side

note
NOTE
It might take a minute to get ready. During that time the Trigger an Event button will not be available.

Click Trigger an Event and fill out these properties:
- Event Type: orders.shipped
- Personal Email: henry.creel@emailsim.io
- Order ID: 123

Click Send (note, it takes a few seconds to respond after clicking send)

Trigger an Event form filled out and Send clicked

note warning
WARNING
Some students get errors and need to send this a few times. You may have to do this multiple times.
Sometimes the first Send gives an error of:
Inlet does not exist (Reference id: 3216a850-c40d-11f0-8fa5-73d1522cc9a2)
If you get an error, Click Trigger an Event, then send again. You may have to do this multiple times.

Under Results -> Click Show Log on left side

Show Log option under Results after triggering the test event

NOTE

Some students who received errors sometimes receive different logs showing an empty instances array {"instances": []}. This is not a blocker, go ahead and move on to the next step.

You should see something like this in the log:

NOTE

We are looking for the key fields used: actionsHistory, transitionsHistory, eta, tracking_number, eventType, personalEmail, and orderID.

{
  "actionsHistory": {
    "8919055f-1b00-4a43-8bd6-c8af894474b2": {
      "eta": "11/27/2025",
      "tracking_number": "091204404",
      "jo_status_code": "http_200"
    }
  },
  "transitionsHistory": {
    "orderShipped (1158856989)": {
      "eventType": "orders.shipped",
      "_id": "joTestModeEvent_5abbfdcd-561d-45a7-ba42-d0640539831a",
      "_dep": {
        "personalEmail": "henry.creel@emailsim.io"
      },
      "order": {
        "orderID": "123"
      },
      "timestamp": "2025-11-17T23:30:49.576289372Z"
    }
  }
}