Update issue statuses effectively
In this step, you will learn about the importance of updating issue statuses and best practices for managing them. You will explore how issues differ from tasks and understand the significance of quickly reviewing and updating issues to mitigate potential risks to project schedules and budgets. You will also discover standard status settings and how they can be customized to meet your organization's needs.
Key takeaways
- How are issues different from tasks? Issues are different from tasks in that an issue represents unplanned work. If an issue needs to be included as planned work, it should be converted to a task or a project.
- Why is it important to quickly review issues in a project? When you have open issues on a project they represent a potential risk to the project schedule or budget, and should be quickly assigned to someone who can investigate them and take or recommend appropriate action.
- What about issues in a request queue?: In a request queue, issues may be used more like to-do list items. The need to convert them to a task or project may be different, but the practice of updating the status in a timely manner is still very important.
Next, you will learn how to create reports to manage and track issues and projects effectively.