Key takeaways

In this module, you learned how to effectively handle unplanned work, create and manage requests, and update requests in Workfront. You explored the importance of communication in project management and how to use issues as a tool for tracking and resolving tasks. You should now understand how to create requests using custom-designed queues, manage them efficiently, and utilize filters and dashboards for tracking.

The following are some of the key takeaways from the module:

• Use issues for tasks that need to be assigned, tracked, and resolved before project completion, as they are easier to monitor and organize compared to updates.
• Create requests by selecting “Requests” from the main menu, choosing a request type, filling out required fields, and attaching relevant documents.
• Monitor issues frequently, create custom reports for efficiency, and provide clear explanations for unresolved issues to avoid repeated questions and build a historical record.
• Use filters like “my requests” and “my open requests” to find submitted requests and adjust filters to view requests created by others or completed ones.
• Adobe Workfront keeps all request information in one place, allowing users to review, update, and collaborate effectively using the latest information.

Now it's time to measure how well you learned these lessons with a short quiz.