Create a system admin feedback request queue

In this step, you will learn how to streamline feedback collection with a dedicated request queue, utilizing custom forms for detailed input, routing rules to direct submissions to the admin team, report integration for actionable insights, and publishing accessible help request queues with a default 10-day completion duration.

Key takeaways

• Purpose of Feedback Request Queue: The queue is designed to gather user feedback on system admin-created processes and workflows, enabling improvements and optimization.​

• Custom Forms for Feedback: Non-native fields require custom forms, which are attached to feedback issues to collect specific information like process type, grade, and detailed feedback.

• Routing Rules and Admin Team: Routing rules ensure all requests are directed to the admin team, allowing any team member to pick up and address the feedback.

• Report Integration: Reports summarize feedback submissions, making it easier for admins to track and act on user input. ​ Sharing these reports with users fosters transparency and encourages participation.

• Testing and Accessibility: The queue is tested with sample requests, ensuring functionality. It is published as a help request queue, accessible to all users, with a default completion duration of 10 days.

This concludes the module on request queues in Workfront. You now have a comprehensive understanding of creating request flows and applying approval processes to enhance your project management capabilities.