Key takeaways

In this module, you learned how to effectively manage request queues in Workfront, including creating, organizing, and applying approval processes. You explored how to submit and manage requests, set up routing rules, and configure queue topics and topic groups to streamline request management and ensure efficient handling of submissions.

The following are some of the key takeaways from the module:

• Request queues in Workfront provide a centralized location for submitting various types of requests, enhancing organization and efficiency.
• Creating a request queue involves setting up a new project and designating it as a queue by checking the “publish as help request queue” box.
• Effective queue management includes defining access permissions, customizing request types, and setting up routing rules to ensure requests are properly assigned.
• Organizing queue topics and topic groups helps categorize requests, while routing rules ensure submissions are directed to the appropriate teams or individuals.
• Applying a default approval process to a request queue automates the approval workflow, with recommended status changes for rejected requests to avoid confusion.

Now it's time to measure how well you learned these lessons with a short quiz.