Explore the customer experience maturity framework

In this step, you will explore the crawl, walk, run framework for advancing customer experience maturity. You will learn how to evolve data utilization, audience creation, journey management, measurement, and content personalization through different phases. By understanding these phases, you will gain insights into how to enhance personalization and optimize customer experiences effectively.

This concludes the module on evolving customer experience maturity. You now have a comprehensive understanding of how to advance through the crawl, walk, run framework to enhance personalization and optimize customer experiences.