Create customer interaction reports in Adobe Customer Journey Analytics

You'll study a business use case in modules 2, 3, and 4. Through the use case, you will learn the essential features and functions of Customer Journey Analytics.

In this module, you will learn to:

• Create reports on cross-channel calls and call satisfaction.
• Create a report on the cross-channel customer journey.
• Create a fallout report on multi-channel purchases and returns.
• Create a report on online purchases and mobile app returns.

Demonstration: create reports on cross channel calls and call satisfaction

This demonstration shows you how to create reports on cross-channel calls and call satisfaction.

Now that you've learned to create reports on cross-channel calls and call satisfaction, let's learn to create a flow report on the cross-channel customer journey.

Demonstration create a report on cross channel customer journey

This demo shows you how to create a report on the cross-channel customer journey.

Now that you've learned how to create a report on the cross-channel customer journey, let's learn about fallout reports on multi-channel purchases and returns.

Demonstration: create a fallout report on multi-channel purchases and returns

This demo shows you how to create a fallout report on multi-channel purchases and returns.

Now that you've learned to create a fallout report on multi-channel purchases and returns, let's learn to create a report on online purchases and mobile app returns.

Create a report on online purchases and mobile app returns

This demo shows you how to create reports on online purchases and mobile app returns.

Next, you will review the key takeaways for this module.