Key takeaways

In this module, you learned how to effectively use different panels in Customer Journey Analytics to gain insights from your data. You explored how to add components to the freeform panel, utilize the quick insights panel for rapid analysis, and configure the next and previous item panel to track dimension changes. By the end of this module, you should be able to create dynamic tables and visualizations to better understand customer journeys.

The following are some of the key takeaways from the module:

• Use freeform panels to explore, compare, and correlate customer experience data through a flexible, drag-and-drop interface.
• Leverage the quick insights panel to rapidly answer business questions and dynamically build freeform tables and visualizations.
• Configure the next and previous item panel to identify subsequent or preceding dimension items for specific values.

Now it's time to measure how well you learned these lessons with a short quiz.