Configure and apply quiet hours

In this step, you will learn how to use the quiet hours feature in Adobe Journey Optimizer to prevent messages from being sent during specified time windows. This helps marketers avoid sending communications at inappropriate times, thereby improving customer engagement. You will explore how to create a quiet hours rule, define time windows, and apply these rules to various communication channels such as SMS, push, email, and WhatsApp messages.

With the quiet hours feature configured, you can ensure that your communications are sent at the most appropriate times, enhancing customer engagement and reducing the risk of opt-outs. This concludes the module on optimizing customer journeys with Adobe Journey Optimizer.