Configure SMS API credentials and channel surfaces

In this step, you will learn how to set up SMS in Journey Optimizer by connecting it to an SMS service provider. You will create API credentials and an SMS channel surface, enabling your organization to use the SMS channel in journeys and campaigns. This setup is essential for integrating with SMS API providers like Sinch and Twilio, which support a wide range of mobile carriers globally. Ensure you have the necessary credentials from your SMS provider before proceeding.

Next, you will explore how to configure a custom SMS provider in Journey Optimizer, expanding your options beyond the default providers.