Quiz

To pass this module quiz, you must answer at least 2 out of 3 questions correctly. It is not timed, and you can retake it as many times as needed..

What is a primary benefit of using Experience Platform for personalization?

true

1. It allows for the collection of data from every customer interaction.
2. It provides a unified view of customers across the enterprise.
3. It goes to 11.
4. It ensures compliance with privacy regulations.

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How does Experience Platform help in reducing customer churn?

true

1. By creating personalized re-engagement journeys.
2. By using AI to predict customer churn.
3. By offering discounts to all customers.
4. By sending generic marketing messages.

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Which capability of Experience Platform supports real-time updates of customer profiles?

false

1. Audit logs
2. Identity Service
3. Experience Data Model
4. Privacy Service

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