Quiz

To pass this module quiz, you must answer at least 2 out of 3 questions correctly. It is not timed, and you can retake it as many times as needed..

How does Experience Platform enhance Sarah's customer experience at Luma?

true

1. By creating a Real-Time Customer Profile that integrates her online and offline interactions
2. By sending her personalized offers based on her browsing and purchase history
3. By ensuring her data privacy and preferences are respected
4. By providing her with a discount on every purchase

SFvkHzsjWoUqBsTxT7hjSaALYTSnkDgA9onN5MaKF3E=,9Jn7yx35gZd67NFzqXFy2qRbyHYaekslPuLh83m51xM=,txzSo7F6xR4fJ/bP/Su6B4R5W9p1FHENlMGno85khhU=

Your answer is correct

Your answer is incorrect

What is a key benefit of using Experience Platform for Luma's customer interactions?

false

1. It allows for the creation of personalized content at scale
2. It guarantees a discount for every customer
3. It automates all customer service interactions
4. It eliminates the need for a mobile app

f5IRb6ZNBonfBy5u5Ie8EKyFbM9wvzy2TgUuoatuELA=

Your answer is correct

Your answer is incorrect

In what ways does Experience Platform utilize data to improve customer experiences?

true

1. By offering free products to loyal customers
2. By building real-time customer profiles from multiple data sources
3. By using machine learning to analyze customer behavior
4. By enabling cross-channel analysis and reporting

Y5D9hQ2cuQBzNyJGCfi+eOps+E3IMnbOdaeXX/boDhk=,jNMAb5Az6aBgd+ggs2Utu/kHm9uIXG4ltBYK3x5TXeQ=,eaiQjnEC75C7xzQYuPmQ/CYhWddoMB+921av2/HafbQ=

Your answer is correct

Your answer is incorrect