Product Support Agent

In this step, you will explore the capabilities of the Product Support Agent, an AI tool designed to assist with customer care issues. You will learn how it leverages a wide range of knowledge sources, including Adobe's expert support teams and your own data, to help troubleshoot within your workflows. Additionally, you will discover how the Product Support Agent can create support cases with detailed contextual information, streamlining the support ticket process. By the end of this step, you will have a better understanding of how to utilize the Product Support Agent within Adobe Experience Platform.

Next, you will delve into the security features of the AI Assistant, gaining insights into how it ensures data protection and compliance within Adobe Experience Platform.