Key takeaways

In this module, you learned about the capabilities of the AI Assistant in providing product support and its robust security model. You should now understand how to leverage the AI Assistant for efficient customer support and ensure data protection and governance.

The following are some of the key takeaways from the module:

• The Product Support Agent can resolve customer care issues by utilizing a wide range of knowledge sources and can create support cases with detailed contextual information.
• The AI Assistant integrates with Adobe Experience Platform to enhance productivity and simplify tasks while adhering to data security standards.
• Data encryption is applied both in transit and at rest, ensuring secure handling of information.
• Access to the AI Assistant is controlled through permissions granted by Adobe admins, ensuring only authorized users can utilize its features.
• The AI Assistant uses Azure OpenAI services to provide answers to product knowledge and operational insights questions, with strict adherence to user guidelines.

Now it's time to measure how well you learned these lessons with a short quiz.