Automate journeys for interactive communications

You build a real-time journey in Adobe Journey Optimizer that triggers when profiles qualify for the Cloud Solution Interest audience.

You map profile attributes and constant values to the custom action so the journey invokes the render-hosted-note.js service.

The service calls the Experience Manager Forms API to generate a personalized PDF and uses SendGrid to email the document to the profile.

You validate streaming audience qualification and verify that documents are generated and sent immediately when a profile enters the audience.

Watch the video below to see the steps in action and learn how to enhance your customer engagement strategies.

This step completes the module on automating interactive communications.

Use the patterns you learned here to scale personalized document delivery across other audiences and journeys.