This article refers to functionality in the standalone product Workfront Proof. For information on proofing inside Adobe Workfront, see Proofing.
Your email client’s spam filter serves an important purpose: protecting you from annoying and possibly malicious spam emails. But, if you don’t have the correct settings in the spam filter, it can keep you from seeing the following important Workfront Proof emails: proof email notifications, newsletters, and special communications.
To make sure that your Workfront Proof emails are always routed to your inbox instead of your spam folder, you should add the following to the allowlist:
For more information about URLs to add to your allowlist, see Configure your firewall’s allowlist in the article Configure your firewall’s allowlist.
Depending on your type of email client, you might need to add Workfront Proof “from” email addresses to one of the following to prevent the spam filter from routing your emails to your spam folder in the future:
You might also need to remove any existing Workfront Proof emails from your spam folder and check whether any of the “from” addresses are on the blocked address list. This help page lists the Workfront Proof “from” addresses and shows how to add them to the spam filter in the following email clients:
If you have any questions about a procedure described here, please check your email client’s help.
For more information, see Configure spam settings for common email clients.
To make sure that your Workfront Proof emails reach your inbox, you will need to add two Workfront Proof email addresses separately to your email client’s spam filter:
To add Workfront Proof “from” addresses to your email client’s filter:
Copy the general Workfront Proof support “from” email address (firstname.lastname@example.org) and paste it into the field indicated for your email client.
Copy the appropriate one of the following Workfront Proof “from” email addresses and paste it SEPARATELY into the field indicated for your email client: