Understand email alerts and proof notifications

Last update: 2024-01-24
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Email alerts are different from proof notification emails. You’ll receive a proof notification email when you’ve been assigned a new proof to review, when a proof is late, or when there’s a new version of the proof for you to look at.

An image of a proof notification email indicating that there is a new proof to review.

If you turn off the notification option when uploading a proof, then no one receives any communication from Workfront about there being a new proof to review.

Email alerts are set per reviewer/approver, most often as the proof is uploaded. A default email alert type may be assigned to your proof recipients so you don’t have to set it each time you upload a proof. Talk to your system administrator about getting these defaults set.

An image of an email alert indicating that a decision has been made on the proof and there is a comment to review.

Even if email alerts are set to Disabled, proof recipients are still notified of a new proof or version.

Best Practices

Best Practice Here’s why
Disable the “Send emails from Workfront when a comment is made on a proof” setting in the Workfront setups When this setting is enabled (which it is by default), users have the potential to get multiple email notifications for each comment on a proof—one from the proofing functionality and one from Workfront itself. These duplicate notifications lead to email notification disruption and confusion, as well as a full email inbox, which may ultimately result in users ignoring proof notifications they receive. Which, in turn, could mean missed deadlines.

Note: This setting is found in the Workfront Main Menu > Setup > Email > Review and Approval.

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