Key takeaways

  • Matrix Report Structure: Matrix reports organize data in rows and columns, with automatic row and column totals. ​ They are ideal for tracking metrics like hours worked, costs, and revenue. ​
  • Filters Setup: Use filters to focus on specific data, such as hours worked during the last quarter by users from a particular home team. ​ The “owner field source” helps identify relevant team members. ​
  • Grouping Options: In our example, rows are grouped by “owner name” (person who worked the hours), while columns are grouped by “hour entry date” (by month and week). ​
  • Summarized Data: Columns like hours, actual cost, and revenue are summarized by default, ensuring totals are displayed in the matrix. These defaults can be turned off, if desired. ​
  • Chart Integration: Matrix reports can be complemented with charts for alternative data visualization, using the same grouping information. You can set the matrix tab or chart tab as the default view. ​

“Create a matrix report” activities

Activity 1: Create a matrix report

Create a matrix report that shows how many requests there are in each status, sorted by request queue. This gives you a quick snapshot of the amount of work coming in and how well you’re keeping up with it.

You want the request queues to appear on the row groupings. Status appears as the column groupings. Name your report “Requests by Status and Request Queue.”